Privacy Policy

Introduction

The Association of Steam Boiler Operator & Engineer, also known in Malay as Pertubuhan Operator & Jurutera Dandang Stim Malaysia, respects the privacy of its members, course participants, website visitors, industry partners and other stakeholders.

This policy describes our general practices concerning personal information collected through asbm1.org, online forms, membership applications, course registrations, email communications, telephone enquiries and association activities.

We aim to process personal data responsibly and, where applicable, in accordance with Malaysian law, including the Personal Data Protection Act 2010 and its applicable amendments, regulations and guidelines.

Information We May Collect

Depending on your interaction with the association, we may collect the following information:

• Full name, identification card or passport number, nationality and date of birth where required.
• Telephone number, email address, mailing address and other contact information.
• Employment information, job title, employer, industry sector and professional qualifications.
• Membership category, membership application details and membership history.
• Course selection, registration details, attendance records, assessment information and certificates.
• Company, HR or person-in-charge information supplied for training and HRD Corp-related arrangements.
• Payment records, invoices and transaction references. We may not directly store complete payment-card details when payments are processed by third-party providers.
• Messages, enquiries, feedback, photographs, event participation and correspondence with the association.
• Technical information such as IP address, browser type, device information, pages visited and cookie data.

How We Collect Information

Personal information may be collected when you:

• Submit a website contact or registration form.
• Apply for association membership.
• Register for a course, event or technical programme.
• Contact us through email, telephone or WhatsApp.
• Make a payment or request an invoice.
• Attend an association activity, meeting or training programme.
• Subscribe to updates or respond to a survey.
• Browse or interact with our website.

We may also receive information from employers, training partners, event organisers, authorised representatives, service providers or public sources where permitted.

How We Use Your Information

We may use personal information to:

• Process and administer membership applications.
• Manage course registrations, attendance, assessments, certificates and training records.
• Respond to enquiries and provide requested information.
• Communicate schedules, programme updates, event notices, association activities and administrative information.
• Process payments, receipts, invoices and financial records.
• Verify identity, eligibility, qualifications or professional information where reasonably required.
• Support professional networking, technical development and association programmes.
• Maintain the safety, security and functionality of our website and systems.
• Prepare internal statistics, participation reports and programme evaluations.
• Comply with legal, regulatory, accounting, audit and governance requirements.

Disclosure of Personal Information

We do not sell your personal information. Information may be disclosed only where reasonably necessary to:

• Association committee members, employees or authorised representatives who require the information to perform their responsibilities.
• Training providers, instructors, venue operators, certification bodies and programme partners.
• Employers or company representatives who registered or sponsored a participant.
• Website hosting, email, form-processing, payment, accounting, IT and administrative service providers.
• Government departments, regulators, law-enforcement authorities or professional bodies where required or permitted by law.
• Professional advisers including auditors, accountants and legal advisers.

Service providers are expected to use personal information only for the authorised purpose and to apply appropriate confidentiality and security measures.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember visitor preferences, analyse website usage and improve user experience.

You may block or delete cookies through your browser settings. Disabling certain cookies may affect some website functions or prevent features from operating correctly.

Third-party content, embedded maps, videos, analytics services or social-media features may also place cookies subject to their own privacy policies.

Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, password protection, restricted administrative access, secure storage, system maintenance and confidentiality requirements.

Data Retention

Personal information will be retained only for as long as reasonably required to fulfil the purpose for which it was collected, support legitimate association records or comply with legal, regulatory, financial, audit and governance requirements.

When information is no longer required, we may securely delete, destroy or anonymise it, subject to any applicable record-retention obligation.

Your Rights and Choices

Subject to applicable law and reasonable verification of your identity, you may contact us to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Update your contact or membership information.
• Withdraw consent for optional communications or direct marketing.
• Raise a question or complaint concerning the handling of your personal information.
• Request deletion where the information is no longer required and retention is not legally necessary.

Certain information may need to be retained to maintain membership, certification, financial, attendance or statutory records.

Third-Party Websites and Services

Our website may contain links to third-party websites, online forms, payment services, social-media platforms, training partners and external resources.

We do not control the privacy, security or content practices of external websites. Visitors should review the applicable privacy policy before submitting information to a third party.

Children’s Privacy

Our membership and professional programmes are generally intended for adults and industry personnel. We do not knowingly request personal information from children without appropriate consent from a parent, guardian or authorised institution where required.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in our activities, website functions, administrative practices or applicable requirements.

The latest version will be published on this page together with the updated effective date. Visitors are encouraged to review this page periodically.